Onsite Traffic Monitoring Operator​/Traffic Management Center

Onsite Traffic Monitoring Operator/Traffic Management Center

• Full-time
• Business Group: DCS
• Legal Entity: AECOM Field Services LLC
• Business Line:
  Transportation
• Work Location Model:
  On-Site
• Primary
  
  Location:
  
  US - Ankeny, IA - 6310 SE Convenienc
• Compensation: up to USD 22.00 - hourly

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AECOM
is seeking 2nd shift Traffic Monitoring Operator based in Ankeny, Iowa. Hours for 2nd shift are as follows 1pm-9:30pm days off TBD. The pay rate is $22/hour.

The operator position involves working with multiple software platforms and web-based applications to carry out various tasks. Traffic Management Center (TMC) Operators are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordination, and collaboration with other staff, Iowa Department of Transportation (IDOT) personnel, and other partnering agencies.

ABOUT THE OPPORTUNITY

The TMC in Ankeny, IA houses a 24/7/365 program that provides incident management, dispatching, and traveler information services for Iowa’s roadways. AECOM’s operations team works in shifts at the TMC facility, constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists, first responders, and IDOT staff.

The routine responsibilities of this position include, but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs
• Monitor camera video and other information sources for the purpose of detecting and verifying events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activities, and construction activities
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity
• Dispatch and coordinate with Highway Helper Operators who provide roadside services on freeways and select roadways in several regional areas of the state
• Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or IDOT personnel
• Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary
• Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather
• Update information on IDOT’s traveler information website, 511ia.org
• Participate in technical and customer service training and certification activity as required by the program
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program
• Perform routine updates of asset records, equipment, and contact lists

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the…