Accounts Receivable Specialist; In-Person

Accounts Receivable Specialist

Full-Time | In-Office | Ann Arbor, MI

Are you a detail-oriented professional who thrives in a fast-paced, collaborative environment? As the Accounts Receivable Specialist at Shar Music, you’ll play a key role in maintaining accuracy and efficiency in our financial operations by managing customer accounts, tracking incoming payments, and ensuring reliable financial records.

For over 60 years, Shar Music has supported musicians, educators, and orchestras with high-quality string instruments and service. Join us and help keep that mission moving forward by supporting strong accounts receivable processes that ensure timely payments, accurate records, and effective financial operations. If you have strong organizational skills, attention to detail, and enjoy working collaboratively, we’d love to hear from you.

• Accounts Receivable Management:
  Monitor customer accounts and ensure timely receipt of payments across school accounts, wholesale customers, rentals, and other account types.
• Invoice Management:
  Review and distribute customer invoices, ensuring accuracy in billing details, payment terms, and customer account information.
• Collections & Account Follow-Up:
  Proactively follow up with customers regarding outstanding balances through email or phone communication to ensure timely payment and accurate account records.
• Payment Processing:
  Record incoming payments including checks, credit card transactions, ACH transfers, and other payment methods within the accounting system.
• Customer Account Maintenance:
  Maintain accurate records of customer accounts, payment activity, credits, and balances to ensure reliable financial reporting.
• Customer Account Reconciliation:
  Reconcile customer account balances and investigate discrepancies between payments, invoices, and credits.
• A/R Aging Monitoring:
  Maintain and monitor accounts receivable aging reports to identify overdue balances and elevate issues when necessary.
• Refund Processing & Approvals:
  Review and process customer refund requests, ensuring appropriate documentation and approvals are obtained prior to issuing refunds.
• Accounts Receivable Reporting:
  Assist with tracking aging reports and identifying overdue balances to support effective collections and financial planning.
• Data Entry & Financial Record Maintenance:
  Enter financial data accurately into the accounting system while maintaining organized digital and physical records of transactions and supporting documentation.
• Month‑End Support:
  Assist the accounting team with month‑end and year‑end closing processes by preparing A/R reports, verifying account balances, and supporting reconciliations.
• Customer Communication:
  Respond promptly to customer and internal inquiries regarding invoices, payments, credits, and account status.
• Cross‑Department
  
  Collaboration:
  
  Work closely with Sales, Rentals, Customer Service, and other internal teams to resolve discrepancies and ensure accurate billing and payment processing.
• Accounts Payable Support:
  Provide occasional support with accounts payable processes such as invoice entry, documentation filing, vendor communication, and administrative tasks to assist the accounting team when needed.
• Expense Report Support:
  Assist with reviewing and processing employee expense reports in accordance with company reimbursement policies.
• Documentation and Filing:
  Prepare documentation related to transactions, refunds, or regulatory compliance. Search files, databases, or reference materials to obtain needed information. File documents or records.
• Process Improvement:
  Identify opportunities to improve accounts receivable workflows, documentation, and tracking processes to increase efficiency and accuracy.
• Administrative Support:
  Provide general administrative support and assistance to the accounting department as needed.
• Adhere to established KPIs and performance standards to ensure consistent quality and efficiency in all projects.
• All other duties as assigned.

• High school diploma or equivalent required
• Bachelor's degree in Accounting, Business Administration, or a related field preferred
• 2–3 years of relevant…