Records and Data Control Specialist

JOB SUMMARY

Reporting to the Processing Supervisor, the position will require the individual to acquire and maintain a strong knowledge of the Office of Undergraduate Admissions processes, workflows, procedures, and assist with the posting of credit to student records. Additionally, the position will also require the ability to navigate various technological systems used to facilitate the work, specifically People Soft Student Information System, Slate Customer Relations Management tool, and Perceptive Content imaging software.

The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling.

Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission.

OEM comprises a dedicated team of more than 200 full-time staff members and more than 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future.

• 90% Using Slate and People Soft systems to identify student status (prospect, applicant, student, and employee) of incoming materials. Creating, integrating, retrieving, scanning and downloading related materials as required throughout the application and evaluation process. Process information/documents from various workflows and mailboxes into student records. Assist with the completion of first-year and transfer applications, including the recalculation of the applicant’s GPA.
• 10% Assisting with other duties as assigned.

• Perform general data entry, data control, document management, and clerical functions in accordance with the Office of Undergraduate Admissions processes and procedures.
• Utilize and navigate comfortably across multiple technologies such as Slate, People Soft, and Perceptive Content to manage the processing of first-year and transfer undergraduate applications.
• Identify, interpret, and code admissions documents in order to appropriately match these documents to the correct student record and application checklist item(s); allow the movement of applications through the necessary workflows.
• Make decisions related to the appropriate routing of materials through undergraduate admissions workflows in Slate.
• Assist with the completion of first-year and transfer applications, including the recalculation of the applicant’s GPA.
• Provide additional processing support to other areas of the office on an as‑needed basis such as receiving, sorting, and scanning incoming mail.

• Associates degree or equivalent combination of education experience
• Advanced keyboarding skills; high level of accuracy and attention to detail
• Demonstrated ability to work well among diverse coworkers in a fast‑paced environment
• The ability to manage and organize complex information; ability to use analysis and critical thinking skills to solve problems
• Good written and verbal communication skills
• Demonstrated ability to work with confidential information and technology.

• Minimum of two years of experience in a production‑oriented office is preferred.
• Experience working with customer relations management (CRM) tools, such as Slate. Experience working within student database systems, such as People Soft.
• Knowledge of University of Michigan policies and procedures.
• Prior experience handling the routing of materials/data through complex workflows.

The Office of Enrollment Management requires a hybrid work arrangement of a minimum of three days on‑site and two remote days. Thursday is an on‑site workday for all divisional staff.

• Generous time off
• A retirement plan that provides two‑for‑one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long‑term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses