Customer Service Rep Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Key Office is looking for a Customer Service Representative to provide excellent customer service to our University community. This position will issue and receive keys, create refund documents, and perform various administrative tasks.

Responsibilities
* * Issue correct key per customer's requisition and verifying authorized signer.

* Update Key Office database of doors, keys and key assignments.

* Customer service duties, including but not limited to, answering phones, answering questions, providing reports, coordinating the issuing and returning of keys for large projects.

* Perform various clerical duties, including but not limited to, organizing information into spreadsheets, maintaining files, distributing mail and processing documentation.

* Review and process FMS/AiM work requests, including basic triage, customer follow-up, and obtaining clarification needed for accurate routing and completion.

* Process work requests.

* Assist the Key Systems Supervisor with special projects, data collection, project coordination, and other departmental initiatives as assigned.

Required Qualifications
* * Minimum two (2) years in a customer service setting

* Experience using Microsoft Word and Excel

* Excellent problem solving skills

* Excellent customer service skills

* Ability to learn and adapt quickly, including on various software applications

* Self-motivated

* Excellent prioritizing skills

* Detailed oriented

* Legible penmanship

Desired Qualifications
* * Experience using Google Suite, including email, drive, docs, sheets

* Experience with Computerized Maintenance Management Systems (CMMS), such as AiM/FMS

* Knowledge of doors, locks, keys and key systems

* Knowledge of the UM Key Office software and procedures

Work Schedule

This is a full-time 40 hours per week regular position with a shift of Monday-Friday, 7am to 3:30pm.

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Final date to receive applications

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening

278857

Working Title

Customer Service Rep Intermediate

Job Title

Customer Service Rep Inter

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Maintenance Services

Department

Key Systems & Doors

Posting Begin/End Date

6/12/2026 - 6/19/2026

Salary

$36,810.00 - $46,010.00

Career Interest

Administration

Environmental Safety & Security

Facilities Operations

General Office/Administrative Support

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