Mailroom Facilities Assistant

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to make a positive difference in the world.

Learn more about Ross HERE . Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

Ross Operations is a dynamic department that oversees multiple functional areas within Ross on a daily basis. We are dedicated to providing exceptional support and ensuring smooth operations across various departments. Our team manages a wide range of responsibilities, including administrative operations, facilities management, building support, projects/construction management/energy conservation & sustainability, event management and set‑up, safety and emergency preparedness, strategic and master planning, hotel and retail outlet oversight, and vendor‑internal and external partnerships.

We take pride in our ability to effectively coordinate and execute essential tasks that contribute to the overall success of Ross. Our department plays a vital role in maintaining a productive and efficient work environment while ensuring the satisfaction of both internal and external stakeholders. By leveraging our expertise and fostering collaborative relationships, we strive to achieve excellence in all areas under our purview.

The Mailroom Facilities Assistant I plays a vital role in ensuring smooth mail and package operations while supporting the daily functions of the Ross community. Reporting to the Operations Manager, this position fosters a clean, organized, and welcoming environment through efficient facilities assistance and responsive service. The role requires strong communication and problem‑solving skills, especially when addressing facilities‑related inquiries, security concerns, and emergency situations.

By building trusted relationships with staff, students, and vendors, and by approaching tasks with accountability and a commitment to learning, the Mailroom Facilities Assistant I helps strengthen a positive, inclusive, and service‑oriented work culture.

• Manage the day-to-day operations of the mailroom, including maintaining cleanliness, organization, and safety standards.
• Sort incoming mail and packages, ensuring accurate distribution to appropriate departments, faculty, staff, and students within the business school.
• Provide assistance to faculty, staff, and students regarding mail and package services, including addressing inquiries, resolving issues, and offering guidance on mailing procedures.
• Deliver mail and packages to designated locations within the business school, such as faculty offices, administrative offices, and mailboxes.
• Collaborate with internal and external stakeholders (mail services/vendors), research and coordinate resolution for mail delivery errors
• Ensure proper functioning of mailroom equipment such as postage meters, mail scales, sorting machines, and other tools used for mail processing.
• Receive and maintain accurate records of incoming and outgoing packages, including tracking numbers, delivery confirmations, and recipient signatures. Deliver and/or notify recipients of their arrivals.
• Adhere to security protocols for handling sensitive or confidential mail, ensuring proper identification and authorization for mail pickup and delivery.
• Communicate effectively with other departments within the university to coordinate mailroom activities and address any…