Facilities Assistant

Competitive salary available based on qualifications, experience and education of the selected candidate.

ITS empowers U‑M faculty, researchers, staff, and students through innovative technology solutions that support teaching, learning, research, and work. We are committed to delivering cohesive digital experiences and enabling university‑wide transformation by:

Elevating the customer experience through proactive, responsive, and high‑quality service

Ensuring IT security and privacy while fostering innovation in an open academic environment

Enabling data‑informed decision‑making across the institution

Delivering intuitive and scalable research computing solutions

Building a world‑class, reliable, and forward‑looking technology infrastructure

We value professionals who are proactive, adaptable, and collaborative individuals who can navigate ambiguity, move with urgency, and contribute to both team success and long‑term strategic initiatives.

Information and Technology Services ITS at the University of Michigan is seeking a Facilities Assistant to provide day‑to‑day facilities support across multiple ITS buildings and work areas.

This position serves as a key point of contact for facilities‑related needs, including building maintenance, space support, deliveries, office moves, phone/data requests, and audiovisual equipment issues. The Facilities Assistant will evaluate, prioritize, communicate, and respond to staff service requests, ensuring timely follow‑up and resolution.

The role also serves as a liaison with U‑M Facilities and Operations, vendors, service teams, and ITS staff to coordinate repairs, building access, deliveries, moves, and other facilities support needs. The ideal candidate is organized, customer‑service focused, detail‑oriented, and comfortable balancing multiple requests in a fast‑paced environment.

• Receive, evaluate, prioritize, and respond to staff service requests related to building maintenance, space needs, phone/data services, audiovisual equipment, and general facilities concerns.
• Submit and track work requests with U‑M Facilities and Operations, service support groups, vendors, and other campus partners.
• Communicate request status, follow up on open items, and ensure issues are resolved in a timely and professional manner.
• Serve as a building liaison for facilities‑related work, repairs, service visits, and vendor coordination.
• Assist with basic troubleshooting and coordination for common facilities, AV, and workplace support issues.
• Maintain accurate records of requests, work orders, updates, and resolutions using appropriate systems and tools.

• Coordinate, receive, and distribute incoming and outgoing deliveries, including supplies, packages, equipment, and mail across multiple ITS locations.
• Move and transport items weighing up to 50 pounds from loading docks, vehicles, storage areas, offices, and other campus locations.
• Assist staff with office moves, including coordinating and moving files, equipment, supplies, and personal work materials to new locations.
• Maintain office and general supply inventories, place supply orders as needed, and distribute supplies to staff and work areas.
• Help keep shared storage areas, supply rooms, and facilities spaces organized and accessible.

• Provide responsive, courteous, and professional service to ITS staff, campus partners, vendors, and visitors.
• Communicate clearly and effectively with individuals and groups regarding facilities requests, timelines, access needs, and service updates.
• Build and maintain positive working relationships with internal teams, U‑M service departments, and external vendors.
• Handle sensitive information and access‑related matters with appropriate confidentiality and discretion.
• Support a safe, functional, and welcoming work environment for ITS staff and guests.

• Contribute to the review and improvement of facilities processes, procedures, and standards.
• Help develop, update, and maintain documentation related to facilities support, building…