Facilities Assistant

Facilities Assistant

Information and Technology Services ITS at the University of Michigan is seeking a Facilities Assistant to provide day-to-day facilities support across multiple ITS buildings and work areas.

This position serves as a key point of contact for facilities-related needs, including building maintenance, space support, deliveries, office moves, phone/data requests, and audiovisual equipment issues. The Facilities Assistant will evaluate, prioritize, communicate, and respond to staff service requests, ensuring timely follow-up and resolution.

The role also serves as a liaison with U-M Facilities and Operations, vendors, service teams, and ITS staff to coordinate repairs, building access, deliveries, moves, and other facilities support needs. The ideal candidate is organized, customer-service focused, detail-oriented, and comfortable balancing multiple requests in a fast-paced environment.

• Receive, evaluate, prioritize, and respond to staff service requests related to building maintenance, space needs, phone/data services, audiovisual equipment, and general facilities concerns.
• Submit and track work requests with U-M Facilities and Operations, service support groups, vendors, and other campus partners.
• Communicate request status, follow up on open items, and ensure issues are resolved in a timely and professional manner.
• Serve as a building liaison for facilities-related work, repairs, service visits, and vendor coordination.
• Assist with basic troubleshooting and coordination for common facilities, AV, and workplace support issues.
• Maintain accurate records of requests, work orders, updates, and resolutions using appropriate systems and tools.

• Coordinate, receive, and distribute incoming and outgoing deliveries, including supplies, packages, equipment, and mail across multiple ITS locations.
• Move and transport items weighing up to 50 pounds from loading docks, vehicles, storage areas, offices, and other campus locations.
• Assist staff with office moves, including coordinating and moving files, equipment, supplies, and personal work materials to new locations.
• Maintain office and general supply inventories, place supply orders as needed, and distribute supplies to staff and work areas.
• Help keep shared storage areas, supply rooms, and facilities spaces organized and accessible.

• Provide responsive, courteous, and professional service to ITS staff, campus partners, vendors, and visitors.
• Communicate clearly and effectively with individuals and groups regarding facilities requests, timelines, access needs, and service updates.
• Build and maintain positive working relationships with internal teams, U-M service departments, and external vendors.
• Handle sensitive information and access-related matters with appropriate confidentiality and discretion.
• Support a safe, functional, and welcoming work environment for ITS staff and guests.

• Contribute to the review and improvement of facilities processes, procedures, and standards.
• Help develop, update, and maintain documentation related to facilities support, building procedures, inventories, and service request processes.
• Support adoption of new tools, technologies, and business processes that improve facilities operations.
• Stay current with relevant systems, tools, and campus procedures related to facilities support.

• High school diploma or equivalent combination of education and experience.
• Minimum of one year of experience in a related role requiring customer service, organization, prioritization, confidentiality, troubleshooting, attention to detail, and the ability to work independently.
• Valid driver's license and ability to meet the requirements for operating a University-owned vehicle.
• Ability to accurately enter and maintain information in databases, ticketing systems, work order systems, or similar tools.
• Ability to move, transport, and maneuver equipment, files, supplies, and other materials weighing up to 50 pounds.
• Ability to ascend/descend stairs and move materials between vehicles, loading docks, storage areas, offices, and various campus locations.
• Demonstrated ability to use appropriate resources, systems, and tools to complete day-to-day facilities tasks.
• Strong interpersonal and communication skills.
• Demonstrated commitment to providing quality service and support in a professional environment.

• Associate degree or certification in facilities management, building operations, business operations, or a related field.
• Experience working in a higher education, technology, or office-based environment.
• Experience using work order, ticketing, inventory, or space management systems.
• Familiarity with Microsoft Office, Google Workspace, Microsoft Visio, CAD software, or similar tools.
• Experience coordinating with vendors, building maintenance teams, or campus service providers.
• Basic knowledge of office AV equipment, conference room support, or workplace technology.

Successful candidates will be…