Facilities Assistant

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Competitive salary available based on qualifications, experience and education of the selected candidate.

ITS empowers U-M faculty, researchers, staff, and students through innovative technology solutions that support teaching, learning, research, and work. We are committed to delivering cohesive digital experiences and enabling university-wide transformation by:

Elevating the customer experience through proactive, responsive, and high-quality service

Ensuring IT security and privacy while fostering innovation in an open academic environment

Enabling data-informed decision-making across the institution

Delivering intuitive and scalable research computing solutions

Building a world-class, reliable, and forward-looking technology infrastructure

We value professionals who are proactive, adaptable, and collaborative individuals who can navigate ambiguity, move with urgency, and contribute to both team success and long-term strategic initiatives.

Information and Technology Services ITS at the University of Michigan is seeking a Facilities Assistant to provide day-to-day facilities support across multiple ITS buildings and work areas.

This position serves as a key point of contact for facilities-related needs, including building maintenance, space support, deliveries, office moves, phone/data requests, and audiovisual equipment issues. The Facilities Assistant will evaluate, prioritize, communicate, and respond to staff service requests, ensuring timely follow-up and resolution.

The role also serves as a liaison with U-M Facilities and Operations, vendors, service teams, and ITS staff to coordinate repairs, building access, deliveries, moves, and other facilities support needs. The ideal candidate is organized, customer-service focused, detail-oriented, and comfortable balancing multiple requests in a fast-paced environment.

• Receive, evaluate, prioritize, and respond to staff service requests related to building maintenance, space needs, phone/data services, audiovisual equipment, and general facilities concerns.
• Submit and track work requests with U-M Facilities and Operations, service support groups, vendors, and other campus partners.
• Communicate request status, follow up on open items, and ensure issues are resolved in a timely and professional manner.
• Serve as a building liaison for facilities-related work, repairs, service visits, and vendor coordination.
• Assist with basic troubleshooting and coordination for common facilities, AV, and workplace support issues.
• Maintain accurate records of requests, work orders, updates, and resolutions using appropriate systems and tools.

• Coordinate, receive, and distribute incoming and outgoing deliveries, including supplies, packages, equipment, and mail across multiple ITS locations.
• Move and transport items weighing up to 50 pounds from loading docks, vehicles, storage areas, offices, and other campus locations.
• Assist staff with office moves, including coordinating and moving files, equipment, supplies, and personal work materials to new locations.
• Maintain office and general supply inventories, place supply orders as needed, and distribute supplies to staff and work areas.
• Help keep shared storage areas, supply rooms, and facilities spaces organized and accessible.

• Provide responsive, courteous, and professional service to ITS staff, campus partners, vendors, and visitors.
• Communicate clearly and effectively with individuals and groups regarding facilities requests, timelines, access needs, and service updates.
• Build and maintain positive working relationships with internal teams, U-M service departments, and external vendors.
• Handle sensitive information and access-related matters with appropriate confidentiality and discretion.
• Support a safe, functional, and welcoming work environment for ITS staff and guests.

• Contribute to the review and improvement of facilities processes, procedures, and standards.
• Help develop, update, and maintain documentation related to facilities support, building procedures, inventories, and service request processes.
• Support adoption of new tools, technologies, and business processes that improve facilities operations.
• Stay current with relevant systems, tools, and campus procedures related to facilities support.

• High school diploma or equivalent combination of education and experience.
• Minimum of one year of experience in a related role requiring customer service, organization, prioritization, confidentiality, troubleshooting, attention to detail, and the ability to work…