Student Records Operational Support Specialist (Union Bid Only

Student Records Operational Support Specialist (Union Bid Only)

Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.

Washtenaw Community College is an Equal Opportunity Employer.

Posting Number: 0603914

Position Title: Student Records Operational Support Specialist (Union Bid Only)

Position is: Regular full-time

Position Type: Staff Position (Full Time/Part Time)

Department/Ofc.: Student and Academic Services

Position

Description:

This posting is for current OPTA union members employed at WCC for a minimum of 9 months.

Position Summary: The Student Records Operational Support Specialist provides administrative, records, and operational support within the Student Records Office. This position is responsible for maintaining accurate student data in Banner and TargetX, supporting application and registration processes for specialized programs, assisting with transcript evaluations and graduation processing, and ensuring the integrity of academic and financial records. The role also serves as a liaison between the Student Records Office and partner programs such as Washtenaw Technical Middle College (WTMC), United Association Instructor Training Program (UA ITP), and Joint Apprenticeship Training Committee (JATC).

Maintain and update student academic records in Banner, ensuring accuracy and completeness of student data including attributes, cohorts, programs, comments, registration information, and supporting documentation in accordance with institutional policies and procedures.

Create and run weekly data exception reports to ensure the accuracy and integrity of student data.

Process and monitor applications through TargetX for specialized programs.

Assist with application tracking, processing, and troubleshooting registration issues related to these programs.

Serve as a liaison between the Student Records Office and external/internal program partners including WTMC, UA ITP, and JATC.

Utilize artificial intelligence (AI)-enabled tools and software to support administrative operations, including drafting correspondence, organizing information, scheduling, data entry, document preparation, meeting summaries, workflow efficiency, and other responsibilities, while ensuring accuracy, confidentiality, and compliance with institutional policies, procedures and applicable regulations.

Provide training and support to program staff regarding application, TargetX communication, registration and student record issues.

Provide back‑up support to department Student Records Technicians and Enrollment Services Data Technicians, during peak periods or other times as requested, including resolving registration, enrollment, and student record issues.

Evaluating and processing of transcripts from other colleges, universities, and military institutions to determine transfer credit eligibility and prerequisite fulfillment.

Reviewing graduation applications and communicating status updates to applicants through Target

X.

Provide intermittent administrative support in the Veteran Center by assisting visitors, responding to inquiries, directing students and guests to appropriate resources, and supporting daily office operations.

Process faculty‑submitted grade change forms and manage the incomplete grade resolution process, ensuring required approvals are obtained and student records are accurately updated.

Troubleshoot transcript order issues and provide guidance on order status, corrections, and reissues.

Process, document, and organize department financial records including contracts, requisitions, purchasing card receipts, purchase orders, transfers, reimbursements, and deposits. Maintain detailed financial transaction records for departmental use.

Perform other related duties as assigned by the supervisor.

Variable hours, Monday…