Front Desk & Property Management Leasing Assistant

Full-Time | Monday-Friday | 8:00 a.m.

- 5:00 p.m.

• Serve as the primary front desk representative for residents, applicants, vendors, and the public.
• Answer telephones, greet visitors, and provide courteous, professional customer service.
• Assist with leasing activities, applicant intake, waitlist administration, and resident file management.
• Prepare leasing documents, resident correspondence, notices, newsletters, and general communications.
• Support annual and interim recertifications by gathering and organizing required documentation.
• Maintain organized electronic and paper filing systems in accordance with agency requirements.
• Coordinate appointments, meetings, calendars, and resident communications.
• Enter and track work orders and provide administrative support to property management operations.
• Assist with procurement documentation, reports, and other administrative projects.
• Coordinate resident meetings and community activities as assigned.
• Serve as the administrative liaison to the Resident Council by supporting meeting coordination, communications, records management, and administrative functions while respecting the Council's independent governance.
• Maintain confidentiality of resident, applicant, and Housing Commission information.
• Perform other related duties as assigned.

• High school diploma or GED.
• Strong computer proficiency, including Microsoft Office, Outlook, Adobe PDF, and general office software.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently while following established policies and procedures.
• Ability to maintain professionalism and confidentiality when working with residents, applicants, staff, and the public.

Preference may be given to candidates with experience in one or more of the following:

• Office administration
• Leasing
• Property management
• Public Housing
• LIHTC or affordable housing
• HUD or other compliance-driven programs
• Compliance documentation, recertifications, or regulated recordkeeping
• Customer service in a professional office environment

The successful candidate is organized, dependable, detail-oriented, and committed to excellent customer service. They communicate professionally, learn new procedures quickly, manage competing priorities effectively, and enjoy working as part of a collaborative team serving the community.

The City of Manistee Housing Commission offers a competitive benefits package, which currently includes:

• Paid vacation leave
• Paid sick leave
• Paid holidays
• Retirement and other benefits in accordance with Housing Commission policies

Qualified applicants may be asked to complete interviews, skills assessments, reference checks, and other job-related evaluations.

Employment is contingent upon successful completion of all pre-employment requirements applicable to the position, including reference verification, background screening, and any post-offer employment screenings required by Housing Commission policy and applicable law.

The City of Manistee Housing Commission is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.