Special Programs Manager

Who We Are

The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling.

Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission.

OEM comprises a dedicated team of more than 200 full-time staff members and up to 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future.

The Office of Financial Aid is looking for a collaborative professional to support the daily operations of the Special Programs unit. Reporting to the Assistant Director for Special Programs, the Special Programs Manager coordinates the University Laptop Program, performs student employment functions, and supports financial aid awarding processes for student athletes. You will be the first contact for students, families, and employers regarding the Federal Work-Study Program and the primary resource for the University Laptop Program.

The ideal candidate will have strong interpersonal skills, organizational and task-management abilities, and the capacity to collaborate with a diverse range of partners.

• Represent the University Laptop Program (ULP) and respond to inquiries from internal and external constituents, including University departments, prospective, admitted, and current students, and their families.
• Coordinate notifications to eligible students through Enrollment Connect in collaboration with the Office of Financial Aid (OFA) Support Services and Marketing and Communications teams.
• Engage with the University Tech Shop to coordinate laptop distribution, returns, and repairs.
• Partner with Risk Management to resolve cases involving lost, damaged, or stolen laptops.
• Collaborate with supervisors and communications staff to ensure program communications are accurate, current, and aligned with program needs; recommend and direct content updates.
• Produce and share program updates, data, and reports to academic units and other University partners.
• Compile and analyze student feedback collected through surveys and outreach to assess the ULP experience, support development and fundraising initiatives, and inform program reporting.
• Maintain program records and generate standard reports to monitor laptop inventory and student enrollment and eligibility status.
• Conduct regular program assessments and evaluations, identify trends, develop recommendations, and collaborate with OFA leadership to support continuous improvement.

• Serve as the first point of contact for students, families, campus partners, and employers, responding to phone and email inquiries about Federal Work-Study and student employment.
• Share information about temporary employment opportunities and support students, families, and prospective employers in resolving general concerns across phone, email, and virtual channels.
• Review, document, and maintain Federal Work-Study records in coordination with off-campus partners to support accurate and timely reimbursements.
• Create and analyze reports related to Federal Work-Study awards and use, resolving financial aid packaging and human resources record issues within student aid and employment administration systems.
• Assist users with navigating the Student Employment website, troubleshoot access and functionality issues, and maintain basic website information, including user accounts and job postings.
• Support compliance and financial aid awarding processes for student-athletes by running weekly…