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Automotive Service Manager

Job in Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listing for: MDP Diesel & Auto
Full Time position
Listed on 2026-02-16
Job specializations:
  • Automotive
    Operations Manager
  • Management
    Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Shop Manager / Automotive Service Manager

High-Volume Automotive Repair Facility
Full-Time | Base Salary + Performance Incentives

We are a high-production, system-driven automotive repair facility seeking a results-focused Shop Manager / High-Level Service Advisor to lead operations and drive sales performance.

This is a hands-on leadership role. You will manage daily shop production while also operating as a top-performing Service Advisor.

If you are KPI-driven, performance-oriented, and comfortable leading from the front — this is an opportunity to build something significant.

KEY RESPONSIBILITIES Operations & Leadership
  • Drive daily shop production and workflow
  • Lead and hold technicians and advisors accountable to standards
  • Enforce process discipline and operational systems
  • Maintain strong shop culture and performance expectations
  • Monitor KPIs and adjust daily execution accordingly
Sales & Service Advising
  • Present recommended work confidently and ethically
  • Build value with customers and improve closing ratios
  • Increase ARO (Average Repair Order) and gross profit
  • Deliver a high-level customer experience
  • Lead by example in personal sales performance
PERFORMANCE METRICS YOU WILL OWN
  • Car Count
  • ARO (Average Repair Order)
  • Gross Profit
  • Technician Productivity
  • Closing Ratio
  • Customer Satisfaction
QUALIFICATIONS
  • 3+ years experience as an Automotive Service Manager, Shop Manager, or high-performing Service Advisor
  • Proven sales performance in an automotive repair environment
  • Strong understanding of KPIs (ARO, GP%, productivity, car count)
  • Comfortable in a fast-paced, high-volume shop
  • Strong communication and leadership skills
  • Ability to hold team members accountable while maintaining culture
COMPENSATION & GROWTH
  • Competitive base salary
  • Performance incentives tied to production and sales
  • Significant earning potential for top performers
  • Clear growth path into higher-level operational leadership and multi-location oversight

This is not a passive management position. We are looking for a leader who produces, sells, and drives results.

TO APPLY

Submit your resume and include recent performance metrics (ARO, monthly sales volume, gross profit %, technician productivity, etc.).

If you are ready to lead, grow, and build at a high level — we want to hear from you.

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