Customer Care Service Support Coord

Responsibilities

• Coordinate employee safety statistics, track safety training, and manage truck inventory counts.
• Generate on‑call schedules and assist with customer surveys, following up on connected system needs.
• Schedule customer service requests in collaboration with CRC, from initiation to completion, optimizing technician productivity and profitability.
• Generate and track customer orders, process shipments, and manage branch and vehicle inventories.
• Set up new customer accounts and collaborate with vendors on invoice and shipment issues.
• Partner with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and meets customer expectations.
• Analyze and assess technical team performance, adjusting processes to enhance customer satisfaction cost‑effectively.
• Create and track purchase orders, support specialist handling of parts ordering, and update special handling fields.
• Assist in creating L&M quotations, manage RMAs, prepare return shipments, and follow up on delays.
• Track yearly, monthly, and quarterly inventory counts and maintain new vendor and subcontractor paperwork.
• Maintain and create reports for vibration, oil, and refrigerant tracking.
• Reconcile Customer Bill to Account information and perform periodic duties of the Customer Resource Coordinator as needed.
• Create and close inventory trunks, manage tool and product inventories, and handle uniform ordering/tracking.
• Perform other administrative activities as assigned.

• High school diploma or equivalent required.
• Minimum of five years of service industry experience managing service operations and/or service scheduling.
• Ability to perform work independently with strong organizational and attention‑to‑detail skills.
• Strong interpersonal skills for effective communication with internal and external clients.
• Capacity to handle multiple projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
• Proficiency in Microsoft Word, Excel, PowerPoint, internet business application usage, and strong data management capabilities.
• Ability to prioritize activities based on financial impact and business goals.
• Ability to influence diverse teams to accomplish tasks and goals.
• Associate’s degree preferred.
• Experience or basic knowledge of project accounting or costing principles desirable.

• Hourly rate: $22.12 – $34, determined by education, experience, and market data.
• Competitive starting pay and paid training.
• Company vehicle (as applicable) and referral bonuses.
• Comprehensive benefits including medical, dental, vision insurance, Health Savings Account, Life Insurance, 401(k) with company match, short‑term and long‑term disability, employee assistance program, and wellness program.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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. If you require an accommodation during the application process, please follow the instructions provided on our careers site.