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Strategic CS Manager — AI Legal Tech

Job in Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listing for: Thomson Reuters
Full Time position
Listed on 2026-02-03
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
A leading global information provider is searching for a Customer Success Manager in Ann Arbor, MI. This role requires liaising with major customers, delivering structured Customer Success Plans, and driving product adoption. Candidates should have at least 3 years of relevant experience, familiarity with customer success tools like Gainsight and Salesforce, and the ability to manage customer relationships effectively. The position offers flexible work options and an attractive benefits package, including mental health resources and career development opportunities.
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