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Senior Enterprise CSM - AI-Driven Success
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-02-03
Listing for:
Thomson Reuters
Full Time
position Listed on 2026-02-03
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager
Job Description & How to Apply Below
A global technology company is seeking a Principal Customer Success Manager in Ann Arbor, MI, to lead strategic relationships and ensure customer satisfaction across a multi-product portfolio. This role demands over 10 years of experience in customer success within B2B SaaS environments. Responsibilities include overseeing the customer lifecycle and driving adoption and retention. The ideal candidate will also have strong executive communication skills and experience with AI-enabled success platforms.
Competitive benefits and flexible work arrangements are provided.
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Position Requirements
10+ Years
work experience
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