Call Center Representative; Customer Service

TEKsystems is looking to hire several Call Center Customer Service Representatives for a Healthcare System located in Plymouth, MI.

Customer Service Representative

Must be available to work Monday-Sunday 5 a.m. – 10 p.m. Your shift will be scheduled within this timeframe. This is a full-time position (40 hours per week) with overtime available and sometimes mandatory.

Training hours:
Monday–Friday 8 a.m. – 5 p.m. for the first four weeks. After that, shift bidding begins.

Start date:

03/09/2026 – 6-month contract-to-hire, with possible extension to 8–9 months.

• High school diploma
• 2–3 years of call center experience
• Strong verbal communication skills; ability to explain complex information clearly and patiently
• No frequent job changes
• Ability to complete a typing test & call center assessment (provided after initial call)

• Respond to high-volume inbound calls from members, pharmacies, providers, and other partners—address questions related to prescription benefits, prior authorizations, eligibility, and general plan information.
• Conduct follow-up outbound calls as needed to provide updates, clarify information, or resolve outstanding issues, ensuring an excellent customer experience.
• Handle confidential or sensitive information in compliance with HIPAA and internal guidelines, accurately documenting all call details in multiple internal systems.
• Navigate and utilize multiple software platforms simultaneously—benefit tools, authorization systems, member databases, and communication logs—to meet and exceed performance metrics such as call quality, accuracy, productivity, customer satisfaction, and schedule adherence.
• Manage a daily workload of approximately 80–100 calls per day, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
• Collaborate with internal departments to escape or resolve complex cases when needed, demonstrating strong attention to detail and compliance.

Send your most updated resume to  or apply below. Interviews are conducted on a first-come, first-served basis.

• Contract-to-Hire
• Location:
  
  Ann Arbor, MI (fully onsite)

Pay range: $21.00–$21.00 per hour.

Eligibility requirements apply to benefits and may depend on job classification and length of employment. Benefits may change and are subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan—pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leaves (PTO, vacation, or sick leave)

Fully onsite position in Ann Arbor, MI.

This position is anticipated to close on Feb 23, 2026.

The company is an equal-opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.