Service Desk Associate

Service Desk Associate at Von Maur/Dry Goods

Full Time – Immediate Start

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service desk and store cash work – prepare bank deposits
• Maintain a clean and organized department
• Be available to work day, evening, and weekend shifts

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy – creates endless career opportunities!

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

As a Service Desk Associate, you will greet customers sincerely and assist them with their inquiries. You will also handle customer charge account services and maintain a clean and organized department.

• Customer Experience
• Multi-line Telephone
• Customer Service
• Cash Handling
• Organizational Skills
• Communication Skills