Customer Service Representative

Job Overview

The role of a Customer Service Representative is to interact with customers, understand their issues, take down their requests and orders, and provide them direction on resources available to them. Be able to understand and clearly explain to doctors over the phone and through email Versah’s products and how to use them with different implant systems and in clinical procedures.

This position is located in Jackson, Michigan.

• Interact with Versah customers over the phone and email
• Answer questions about Versah’s products and services
• Process orders and transactions
• Explain clinical procedures and help direct customers to online resources
• Resolve issues and troubleshoot technical problems
• Deliver information about a company’s offerings
• Provide proactive customer outreach
• Handle customer complaints
• Collect & analyze customer feedback
• Develop and document knowledge into helpful content

• HS Diploma or equivalent
• 1-3 years’ experience in a customer service-related field
• Bilingual preferred
• Excellent written and verbal communication skills are needed as well as proficiency in MS Word and Excel.
• Excellence in accuracy and attention to detail.
• Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations.
• Ability to work standard departmental hours of 40 hrs per week, in addition to holidays and overtime as needed.

$22.00 - $25.00 per hour. Compensation may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://(Use the "Apply for this Job" box below)..