Cust Svc Assistant Inter

Job Summary

Material Services Customer Service Representatives are dedicated to providing quality customer service with an extraordinary degree of enthusiasm to their customers.

• Supply Chain Customer Service Representatives are dedicated to providing quality customer service with an extraordinary degree of enthusiasm to their customers. Process and input all customer orders in a timely manner according to Materiel Services business processes.
• Consistently generate all related paperwork and necessary information required for customer orders
• Handle customer returns in an efficient manner and ensure proper credit is given to the customer
• Respectfully interact with other departmental staff in the warehouse to achieve goals and efficient processes.
• Acquire and maintain current knowledge of relevant products and support policies and procedures to ensure accurate solutions for customers or route customers to the appropriate resource.
• Review customers' requests. When necessary, advise customers regarding stock choice based on availability/excessive amounts.
• Participate in physical inventories.
• Perform warehouse cycle counts as needed
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, billing, deliveries, inventory counts, etc., in a courteous manner, directing them to the correct person.
• Educate customers of Materiel Services' policies and procedures.
• Report customer feedback to management, including any signs of customer dissatisfaction.

• Minimum of 2-5 years of experience in a similar position
• Aptitude for providing stellar customer service and initiative for creative problem-solving
• Demonstrated leadership skills in initiating/directing workflow within a warehouse environment
• Ability to work well on a team with a very high work ethic
• Experience working in a fast-paced and dynamic work environment
• Ability to handle change, anticipated, and emergent

• Experience working in a customer service operation.
• Experience with Microsoft Word and Excel.
• Experience with People Soft and CG4 software.

• Excellent medical, dental, and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Standard hours: 20 hours
Work days:
Saturday-Sunday and all Holidays
Shift start/end times: 11:30am-10:00pm

The University of Michigan is an equal employment opportunity employer.