Part Time; Associate Banker, Union Commerce Branch, Commerce Twp, MI

Job Information

• Location:
  
  Commerce, MI 48382
• Job Type: Part time
• Shift: Day

• Create a welcoming environment by greeting clients, managing lobby traffic, and checking clients into the waiting queue.
• Exceed client expectations while assisting with day-to-day transactions, opening new accounts, and complying with all policies and regulatory requirements.
• Educate clients on self‑service options such as the Chase Mobile App, , and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Perform branch operations, including managing cash devices such as the cash vault and ATM, while adhering to all bank policies and procedures.

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

• Strong desire and ability to influence, educate, and connect customers to technology solutions.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.