Onsite Customer Service Specialist

Job Overview

We have a job opening and exciting opportunity for a full-time On Site Customer Service Specialist in Ann Arbor, MI. A Customer Service Specialist On-Site will provide face-to-face customer service support for the VA Medical Facility by obtaining, analyzing and verifying the accuracy of order information in a timely manner, initiating and/or implementing adjustments as needed, and coordinating the handling of difficult and/or unusual situations.

• Receives, processes and verifies the accuracy of orders from customers, utilizing the resolution reports.
• Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
• Initiates required action for response to customer service requests for order changes, including maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Track backorders and keep necessary parties updated on current status of orders.
• Resolves product or service problems.
• Utilizes product knowledge to assist customers with questions and make sure they receive the items that best suit their needs.
• Recommends potential substitutes by analyzing customer needs and product availability.
• Act as a liaison between customer and other company personnel and departments to resolve order-related issues.
• Assists with maintaining financial accounts by processing customer adjustments.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Assists VA facility identifying core supply list.
• Offers guidance regarding allocated products.
• Other duties as assigned.

• High school diploma or equivalent combination of education and experience.
• Previous customer service and/or distribution experience preferred.
• Strong computer skills; proficient with Excel and Word required, ability to learn VAI internal computer system.
• High energy, positive attitude and customer service oriented.
• Excellent communication skills and forward‑thinking mindset.
• Detail oriented with analytical skills, flexible and able to multi‑task.
• Ability to work independently while also being a team player.
• Successfully pass a pre‑employment (post offer) background check and drug screening.

This role is located in Ann Arbor, MI.

• Health, Life, Dental, Vision Insurance
• Paid Vacation and Paid Sick Leave, Paid Holiday
• 401K Retirement Plan – Company match
• Company paid Short Term & Long Term Disability

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact

Position will remain open until filled. Interested applicants should apply online at  Internal employees should apply online through UKG Pro by selecting Menu >
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.