Hybrid Library Software Customer Success Manager
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-06-26
Listing for:
Clarivate
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
Clarivate is seeking a Customer Success Manager to join our team in Ann Arbor or Philadelphia. This hybrid role involves working with innovative library software solutions used by public library systems. Candidates should possess at least 5 years of customer relationship management experience within library contexts, along with strong CRM skills.
Responsibilities include driving customer satisfaction, gathering feedback, and collaborating across teams to enhance customer success. The position is full-time, with occasional travel required.
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