Service Support Specialist

As the Service Support Specialist, you will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality.

This is a Hybrid role in our Ann Arbor, MI office.

• Interface with end users and the field service organization and communicate all requests, requirements, and issues to the internal organization
• Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
• Create service orders, update status, process parts orders, service invoicing, and creation of service center notifications
• Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
• Review and report on engineer inventory levels
• Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing

• High school diploma required, academic degree in business or similar is preferred
• 2+ years of work experience in a customer service role
• Strong written and oral communication along with ability to deal effectively with customers in a professional manner
• Strong ability to multi‑task

• Experience with field service organizations preferred
• SAP experience preferred
• Identification with our core values:
  Sustainability, Openness, Enjoyment

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
• Work‑Life Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules.
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network".
• Health & Well Being: Wide selection of health and well‑being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match).
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate.
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation by e‑mail at accom