Customer Service Assistant Associate

Job Summary

Do you love plants...and people too? Are you looking for a part-time position with a great team, working in an amazing environment?

We are looking for an enthusiastic individual to join our Visitor Services Team. The Customer Service Assistant Associate will report to the Visitor Experience Lead. Responsibilities include staffing our Front Desk, creating sales in our Garden Store and assisting with rentals and events. The ideal applicant must be able to handle multiple tasks (and people) at one time, and be able to work a flexible schedule with some nights and weekends.

This is a part-time position working 16 hours per week.

• Greet visitors
• Answer phones and direct calls
• Ask questions to determine needs and provide relevant information
• Help with order fulfillment
• Process sales, operate cash registers, and maintain Garden Store merchandise standards
• Maintain a welcoming, clean, and engaging environment in main lobby and other visitor areas
• Provide leadership to student team members to maintain standards
• Work with volunteer Ambassadors
• Perform other related tasks as visitor and organizational needs change

• Enthusiastic, welcoming attitude
• Excellent customer service with two or more years customer service, retail or similar experience
• Experience operating cash registers and handling cash
• Flexible schedule with the ability to work evenings and weekends
• Ability to work in a fast-paced environment managing multiple projects at once, maintaining a positive attitude in occasionally stressful situations
• Ability to lift or transport heavy boxes weighing up to 20 pounds or more