Veterinary Receptionist

Overview

Arbor Hills Animal Clinic is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

For more than 30 years, Arbor Hills Animal Clinic has served the pets and families of Ann Arbor and surrounding communities with compassion, skill, and a commitment to companion animals' long‑term health. Preventative medicine and wellness are the cornerstones of what we do, and we believe in customized veterinary care—no cookie‑cutter treatment plans here. We pride ourselves on our white glove client and patient service and high‑standard, quality medical practice.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multitasking between a multi‑line phone system and in‑person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

• 3+ years of experience in a customer service, reception, or client‑facing role
• Previous veterinary receptionist or healthcare‑related front‑desk experience preferred
• Proficiency in multitasking, client‑focused, attention to detail, highly organized, team player

• Compensation: $18-23 per hour, for each hour worked
• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401(k) options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Full‑time position, 4–10s schedule, available Monday‑Friday. No weekends.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.