CSR​/Teller - Stadium Office; Ann Arbor, MI

CSR/Teller - Stadium Office (Ann Arbor, MI) – Full Time

General Function:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation and take responsibility for risk by following policies and procedures. Be accountable for doing the right thing for customers and colleagues and ensure positive customer experiences while managing risks within the bank’s risk appetite.

• Deepen relationships and treat customers with genuine care by listening to their specific needs and guiding them to solutions.
• Provide follow‑up to customer questions and find solutions to address issues.
• Maintain open communication and keep all correspondence responsive and timely.
• Keep all customer business confidential and act with integrity.
• Follow the Bancorp Code of Business Conduct and all related policies.
• Perform daily office functions and maintain efficient operations with the platform team.
• Maintain accurate balancing records, correct outages, and seek assistance as needed.
• Keep up to date with bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating more complex issues as required.
• Show sound judgment in decision making and adherence to established guidelines.
• During customer interactions, identify needs and refer customers to Bankers or business partners for consultative conversations.
• Build and maintain knowledge of retail products and services offered.
• Utilize appropriate tools for tracking referrals sent to personal bankers and business partners.
• Perform other duties as assigned.

• High school diploma or GED.
• Experience with extensive cash handling.
• Comfortable and confident interacting with the public and able to adhere to dress‑code guidelines.
• Knowledge of retail policies and procedures.
• Ability to take initiative, demonstrate sound judgment, and resolve problems.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Flexibility in scheduling.

• Normal office environment.
• Extensive viewing of computer screens.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Location:

Ann Arbor, Michigan 48103