Client Support Specialist

Who We Are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer‑focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services.

Buckland strives to provide customized services in a memorable way.

This intermediate‑level role is pivotal in ensuring exceptional client experiences by supporting account management, coordinating service delivery, and maintaining strong client relationships. The Client Support Specialist is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and identifying root causes to ensure permanent solutions. The ideal candidate is a natural communicator, highly organized, and thrives in a fast‑paced environment.

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

• Serve as a primary point of contact for client inquiries, ensuring timely and professional responses.
• Respond and resolve general and complex issues and ensure they are resolved at root cause.
• Maintain and monitor the relationship with our clients, continuously assessing strengths and potential weak points.
• Ensure clients are completely satisfied with the response and resolution to their inquiries or complaints.
• Coordinate and support the delivery of services to clients, ensuring alignment with expectations and timelines.
• Maintain accurate client records and update CRM systems regularly.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.
• Prepare reports, presentations, and documentation for client meetings.
• Monitor client feedback and identify opportunities for service improvement.
• Support with other administrative and operational tasks as assigned.

• Bachelor's degree or diploma in Business, International Business, or a similar discipline.
• Customs Certified Specialist (CCS) designation.
• 2‑4 years of experience in the customs brokerage industry.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Strong communication and interpersonal skills.
• High level of organization, time management, and attention to detail.
• Ability to manage multiple priorities and work independently.
• Valid passport and willingness to travel occasionally to other office locations in Canada, the U.S., or Mexico.
• Legal eligibility to work for the Company at all times.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require Canadian or U.S. work experience but for some positions may require Canadian or U.S. standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and onboarding process.