Collections Specialist

Overview

Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full‑time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success.

We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area.

During the training period, this is an onsite role that reports to the office each day. After training, employees will have the option to work a hybrid schedule with three days in office and two days from home.

Monday‑Friday 8am – 4:30pm.

• Hourly pay rate, weekly pay, quarterly bonus opportunities, paid training, 40hours per week.
• Promote from within culture.
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities.
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date.
• 401(k) retirement plan with company match.
• Paid vacation, sick days, and holidays.
• Company‑paid disability and life insurance.
• Tuition reimbursement.
• Employee discounts and perks.

As a Collections Specialist, you will evaluate information about customers who haven't paid us and make payment arrangements. You may have to solve customer service problems, explain charges, research issues affecting the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit.

• At least 2 years of commercial collections experience.
• Great verbal and written communication skills, with the ability to communicate assertively.
• The desire and ability to work independently and manage a workload containing time‑sensitive tasks, prioritizing problems effectively.
• At least 2 years of customer service or accounting experience in a call‑center setting.
• High school diploma or equivalent.
• Proficiency in Microsoft Office products including Outlook, Word, and Excel.

CORT, a part of Warren Buffett's Berkshire Hathaway, has been the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

For more information on careers at CORT, visit

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records.

CORT participates in the E‑Verify program. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time.

Employer/Vets/Disability