Call Center Representative

Free Star Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a growing credit union, this may be the right job for you!

$18 per hour.

Clinton Twp

Full-time. Monday–Friday, occasional Saturdays.

• 3 weeks paid time off in the first year
• 401k with up to a 6% match
• Tuition Reimbursement
• Year-end bonuses

The primary purpose of the Member Access Specialist is to assist Free Star Financial Credit Union in fulfilling our mission through the call center to provide superior service and innovative financial solutions to our membership by meeting their dynamic needs via telephone communications.

• Assist credit union members in the call center regarding their banking needs.
• Provide members a courteous, professional and timely experience through video conferencing software.
• Answer member requests relating to the function and servicing of their accounts, including balance queries, activity, stop payments, and resolving debit card issues.
• Provide efficient and accurate customer service in transactions, including transfers, issuing cashier’s checks, and loan payments.
• Provide accurate service in transactions using the ITM, including check cashing, deposits, withdrawals or transfers.
• Meet member needs by cross‑selling all products and services offered by the credit union and achieve the minimum sales standards as established by management.
• Serve as Subject Matter Expert (SME) for the credit union's e‑services and remote services.

• High School Diploma or equivalent.
• Minimum of one–three years of similar or related experience in the financial industry, or call center customer service.

• Partner with a talented team helping to provide financial solutions to our members.
• Be part of an environment where service to each other is just as important as service to our members.
• A wonderful opportunity to expand skillset and develop professionally.
• Join a Credit Union culture that makes an impact in the community.
• Join an organization which appreciates and promotes balance in your life.
• A competitive compensation structure which rewards contributions of team members.