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Customer Care Representative
Job in
Ann Arbor, Washtenaw County, Michigan, 48105, USA
Listed on 2026-07-29
Listing for:
Trinity Health
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Respond to inbound calls and initiate outbound calls to assist patients and families;
Document all call information accurately across multiple software applications;
Route calls to appropriate resources according to SOPs and escalate when needed;
Monitor emergency alarm systems and 911 lines;
Maintain professionalism and effective communication in fast-paced, high-stress situations
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