More jobs:
On-Site Night Shift Healthcare Customer Care Lead
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-07-31
Listing for:
Trinity Health MI
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Trinity Health Ann Arbor is seeking a Customer Care Representative II for the Regional Call Center. This 100% on-site, night-shift position handles inbound/outbound calls, assists patients and families, and directs physician referrals while maintaining high-quality service.
Responsibilities include coaching peers, handling complex calls, and supporting emergent situations. The role requires 4+ years in customer service (1+ in healthcare call center), HS diploma or GED, and proficiency with
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