Customer Service Representative
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-09-17
Listing for:
Charles-Knuth---State-Farm-Agency
Full Time
position Listed on 2026-09-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
About this position
Customer Service Representative
Chuck Knuth - State Farm Agency, located in Ann Arbor, MI, is currently looking for a talented, caring, professional individual to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include, but not limited to:- Answer phones and greet clients
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Salary plus Bonus
- Paid Time Off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
- Property Casualty license
- Life and Health license
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