Teller Customer Service Representative

Position: Teller Customer Service Representative Full Time
# Teller Customer Service Representative Full Time Main Office - Charlevoix, MI 49720## Description
** Primary*
* ** Purpose of Job
** Service our customers and possible customers, while maintaining a professional friendly demeanor.  Must establish and maintain credibility in our local communities.  Additional job duties are listed further down but are not all-inclusive.  Must follow and enforce bank policies and procedures.  Abide by and enforce all compliance regulatory requirements.  Required Experience &

Skills:

* Attention to Communication
* Oral Communication
* Written Communication
* Interpersonal Awareness
* Persuasive Communication
* Customer Orientation (internal and external)
* Diagnostic Information Gathering
* Analytical Thinking
* Technical Expertise
* Initiative* Conceptual Thinking
* Influencing Others
* Compassionate* Establishing Focus
* Fostering Teamwork
* Managing Change
* Thoroughness* Decisiveness
* Self Confidence
* Stress Management
* Personal Credibility
* Flexibility

Education & Experience:

Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required.

Job Duties:

|  || --- ||
* Customer Service Representative/Teller Transactions
* Interact with Customers in person or telephone by determining their needs
* Onboard New Customers
* IRA and HSA support
* Be approachable to resolve customers concerns and handle sensitive private matters
* Ensure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.
* Work closely with Operations to service customer needs
* Assist in Dormant Account and Bank Secrecy Act monitoring
* Credit Card Support
* May open early at 7:30 a.m. some days
* Process night drop vault deposits
* Handle customer phone calls
* Cash handling, verify incoming cash shipments
* Operate and maintain a check scanner and PC
* Operate computer software windows based (core)
* Operate a credit card terminal for customer cash advances
* Balance customer’s accounts
* Handle customer dispute of unauthorized charges to account
* Utility payments
* Order foreign currency
* Balance internal accounts
* Balance end of day to Bookkeeping
* Outgoing mailings
* Balance ATMs
* Assist Bank Courier (change orders process deposits)
* Stock incoming supplies
* Daily monitor reports (overdrawn savings, etc.)
* Sort & process (customer transactions) incoming mail |