Customer Success Leader - Drive Retention
Listed on 2026-10-06
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Shar Music is seeking a Customer Success Manager to lead and develop a high-performing team focused on customer experience, retention, and operational excellence. You will oversee daily CS and service operations, monitor KPI performance, and coach staff to uphold company policies and service standards.
In this role you will shape the customer journey with a compassionate, customer-focused culture while balancing advocacy with sound business judgment.
We would love to welcome a new Customer Success Leader
- Drive Retention & Experience to our group in Ann Arbor, MI, United States.
The advertised compensation is 80..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Success Leader
- Drive Retention & Experience role in the description above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).