Student Achievement Navigator- Jackson County Early College

POSITION SUMMARY

Primary responsibility is for the retention and completion of students. The Navigator, also known as Academic Advisor – Early College & Dual Enrollment, is held accountable for achieving student retention and completion goals. The Student Achievement Navigator provides direct services to students to support the College’s Total Commitment to Student Success (TCS2) efforts, increasing student persistence, certificate/degree completion, and successful transfer.

The role is a case‑management student services position focused on retention management, outreach, and intervention. The incumbent supports the Jackson County Early College and Dual Enrollment Programs, guiding students toward matriculation after high school to Jackson College.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Accountable for individual caseload outreach, retention, intervention, and student completion.
• Achieve individual student caseload retention and completion goals as established by the college.
• Assist with the planning and implementation of all retention‑related events.
• Manage tracking dashboards to retain and recruit students who have dropped out, meeting outreach and intervention deadlines.
• Attend conferences and meetings to stay current on industry trends and best practices.
• Maintain accountability for frequency and type of student contacts through face‑to‑face appointments, virtual appointments, phone calls, email, texting, classroom visits, and campus events.
• Address early alert retention needs identified by faculty.
• Create individualized Academic Recovery plans to return at‑risk students to good academic standing.
• Review student degree audits and develop long‑term educational plans for completion.
• Provide orientation to students regarding available services (e.g., hunger‑free campus, oasis center, OER materials, health clinic, free tutoring).
• Assist students in completing a success contract detailing goals, timelines, and accountability measures, and guide them in developing personal accountability.
• Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements, and prerequisite requirements to advise students toward completion.
• Arrange handoffs between students and peer tutors in the Center for Student Success.
• Serve as a liaison with occupational and academic departments, attending meetings to remain current on program offerings and career outlook, and relay pertinent information to Student Services.
• Plan and organize events and workshops tailored to students’ needs and interests within the assigned caseload.
• With supervisor approval, serve on internal committees and represent the college on community committees and associations.
• Maintain accurate electronic records of student interactions and routinely report statistics to measure departmental progress.
• Understand FERPA rules for the release of student information.
• Travel to correctional facilities as needed to support the CEP program and obtain a LEIN clearance.
• Support the College’s beliefs, values, mission, and vision; comply with Clery Act training as a Campus Security Authority.

The position may coordinate peer‑advising mentors and student workers.

Education and Experience:

Bachelor’s degree (B.A. or B.S.) from a four‑year college or university in a related field. Valid Michigan driver’s license. Ability to pass a LEIN clearance.

• Presentation methods and techniques
• Project planning, goal setting, and group dynamics
• Personal computer and office software
• Customer‑service techniques including excellent phone and technology‑related communication skills

• Comfortable traveling to and conducting off‑campus visits/meetings with students, including correctional facilities and local high schools.
• Ability to routinely work over 40 hours.
• Ability to work remotely as needed and approved.
• Multi‑task and handle high‑volume student interactions during peak periods; speak effectively and confidently before large, small, and diverse groups.
• Write concise routine correspondence and…