Student Services Coordinator

Student Services Coordinator

The Center for the Study of Complex Systems (CSCS) is a highly interdisciplinary program dedicated to advancing research and education in nonlinear, dynamical, and adaptive systems. The Center brings together more than 50 affiliated faculty from nearly every school and college at the University of Michigan to foster innovative approaches to complex scientific and societal challenges. In addition to supporting challenging and engaging coursework and a vibrant research community, CSCS currently administers an undergraduate minor, graduate certificate, student awards programs, and a broad range of educational and outreach initiatives.

The Student Services Coordinator serves as the primary administrator for student-facing and academic program functions within the department. This position is responsible for strategic recruitment and advising, curricular and academic administration, program development and growth initiatives, student engagement, communications, and coordination of scholarships and events. The coordinator will work closely with faculty leadership to strengthen and expand Complex Systems' educational programs, develop new initiatives that increase student participation and visibility, and support the long-term growth and sustainability of Complex Systems academic offerings.

This is a rare opportunity for a professional looking for a part-time position that offers student contact in a supportive and collegial program as well as a chance to help develop and introduce new and expanded initiatives in creative ways. Bring your student services experience and your enthusiasm for improving and building programs, and help us grow, all with a flexible work schedule and a great office environment.

1) Student Recruitment, Advising, and Program Development (40%)

• Develop and implement strategic recruitment plans to increase enrollment and diversify participation in Complex Systems academic programs, including sustained outreach to first-year students, transfer students, and underrepresented populations.
• Serve as the primary advisor for prospective and current undergraduate minor and graduate certificate students, providing guidance on academic planning, program requirements, experiential opportunities, and graduation processes.
• Develop initiatives to grow and strengthen the department's educational programs, including identifying opportunities for new academic offerings, interdisciplinary partnerships, student pathways, certificates, workshops, and co-curricular programming.
• Coordinate and oversee student recruitment activities, including participation in the LSA Majors/Minors Expo, Festifall, orientation programs, information sessions, campus visits, and outreach to living-learning communities and academic departments.
• Develop and maintain relationships with faculty, advisors, student organizations, and campus partners to increase awareness and participation in Complex Systems programs.
• Maintain and analyze prospective and current student data to assess recruitment effectiveness, enrollment trends, student outcomes, and opportunities for program growth.
• Prepare materials and provide administrative support for faculty committees related to admissions, academic policy, and program development initiatives.
• Coordinate orientation and onboarding activities for incoming students and facilitate ongoing student engagement initiatives.

2) Academic and Curricular Administration (30%)

• Collaborate with faculty leadership on curriculum planning and implementation, including development of new courses, certificates, interdisciplinary educational initiatives, and modifications to existing programs.
• Manage all course and program changes through University systems, including CARF/PARF submissions and related curriculum processes.
• Coordinate course scheduling and classroom planning in accordance with University and College policies.
• Maintain course descriptions, program requirements, and academic information in university systems and departmental communications.
• Monitor enrollments and manage registration processes, including waitlists, permissions, and enrollment reporting.
• Communicate with students regarding registration issues, academic deadlines, and program requirements.
• Prepare and distribute enrollment, retention, and program participation reports to faculty leadership to support strategic planning and growth initiatives.
• Oversee course evaluation processes and maintain academic records, including syllabi and assessment documentation.
• Maintain student records, cohort communications, listservs, and student groups in MPathways and other systems.
• Process graduation-related documentation and ensure accurate completion of program requirements for graduating students.

3) Scholarships, Awards, and Student Success Initiatives (20%)

• Administer all student scholarship, fellowship, and award programs.
• Coordinate award committee meetings and selection processes.
• Prepare financial information and coordinate scholarship…