Study Group Program Manager

Study Group Program Manager

The University of Michigan's Science Learning Center (SLC) is hiring a collaborative, innovative professional to help lead one of the largest peer-led academic support programs in the country. The Study Group Program Manager is part of the SLC's Academic Programs Team led by the SLC Associate Director, and helps steward a nationally recognized program that engages more than 250 student facilitators and thousands of undergraduates in STEM each year.

This is one of two Study Group Program Manager positions. The two managers share leadership of the program and divide supervision of the facilitator team, with each manager guiding about 125 facilitators while collaborating closely on training, assessment, and program-wide decisions.

In this role, you will recruit, train, and mentor facilitators; design and assess active-learning experiences; and work with faculty to support student success in high-enrollment introductory science courses. You will also contribute to campus-wide efforts to support STEM success.

Occasional evening and weekend work is required for start-of-term training, workshops, collaborations, and special events.

Program Management and Supervision (35%)

• Supervise about 125 of the program's roughly 250 undergraduate study group facilitators and course leaders, sharing overall program leadership with the other Study Group Program Manager.
• Conduct observations, evaluations, and feedback sessions that strengthen facilitation skills and support professional development.
• Address performance concerns, including issues related to academic integrity, bias, or professionalism, through mediation, additional training, or termination when appropriate.

Assessment and Continuous Improvement (20%)

• Design and implement surveys, rubrics, and evaluation tools to assess program effectiveness.
• Analyze results and present findings to inform facilitator training, program development, and faculty partnerships.
• Use data to identify trends and recommend improvements in facilitator preparation and student support.

Facilitator Training and Development (15%)

• Provide new facilitator training at the start of each academic term for new student hires.
• Lead monthly active-learning workshops for facilitators and course leaders on collaborative learning, facilitation skills, and research-based strategies.
• Develop and deliver targeted training based on observations, evaluations, and program needs.

Faculty and Campus Partnerships (10%)

• Build and maintain strong relationships with STEM faculty by sharing program outcomes, aligning study group practices with course content, and conducting classroom visits.
• Partner with faculty and staff to integrate academic support referrals and connect students to services.

Recruitment and Selection (10%)

• Manage a competitive annual application process with 400 to 500 applicants.
• Design rubrics, conduct interviews, and recommend 125-175 hires each year.
• Conduct outreach to programs and student organizations to attract talented facilitators from a wide range of backgrounds.

Special Projects and Initiatives (10%)

• Support SLC-wide initiatives such as implementing new technologies, planning events, and participating in cross-departmental projects.
• Contribute to ongoing efforts to support STEM success.

• Bachelor's degree.
• Three or more years of higher education experience that includes supervising student and/or professional staff.
• Strong interpersonal skills and a demonstrated ability to build positive, collaborative relationships with students, faculty, and staff.
• Strong organizational, problem-solving, and communication skills, with the ability to work independently, set deadlines, and manage multiple priorities.
• Ability to maintain the confidentiality of student information.

• Experience in an academic support role and/or a university learning center.
• Knowledge of student learning theory and the ability to apply best practices at the program level.
• Experience managing large-scale programs or projects involving multiple stakeholders.
• A degree (undergraduate or graduate) or equivalent experience in a STEM field.
• Master's degree in higher education, student services, science education, counseling, or a related field.