Medical Imaging Field Engineer - Saginaw, MI

Location and Shift

• Service Area
  :
  Saginaw, MI
• Shift
  : M-F 8:00-5:00 pm

This is a role well suited to an ambitious professional, looking for the next step in their career as a Customer Service Engineer 3.

• Service XP/AX Imaging Equipment in the Saginaw, MI area. Position level based on prior experience.
• Install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide adequate training to operators, ensuring optimal system performance and superior customer satisfaction.
• Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Monitor tool and test equipment expiration dates, ensuring no overdue calibration equipment is used or maintained in the field, and document usage on eFSR.
• Manage company assets, including a company car, cell phone, computer, tools and inventory parts.
• Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.
• Mentor other CSEs on all competencies and responsibilities.

• Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.

• Minimum high school diploma; technical associate’s degree or equivalent preferred.
• Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools including eVO, mButler, MS Office, Concur, and NAM Customer Service website–Engineer Tools.
• Ability to locate, read and understand documents for installation, set‑up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• 5+ years’ experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver’s license, ability to drive independently day and night, and a good driving record.
• Physical requirements:
  
  lift 50 lbs, walk, climb ladder/step stool, bend, twist, sit, squat, stand, reach high, fine grasp manipulation, good vision, and ability to work alone.
• Excellent judgment in customer relations and in managing company resources; competency in instrument systems technology (mechanics, electrical, chemistry, software) and experience with electronics, hydraulic and pneumatic systems.

This role is governed by our Fleet Safety Policy. Applicants must hold a valid driver’s license in the state they reside and cannot have prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless prohibited by state/local law).

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Base pay range: $70,930 – $97,526. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. This is a commission‑eligible position; commission eligibility will follow the terms of the Company’s plan. Commissions are based on individual and/or company performance.

• Proof of valid identification (photo, driver’s license, SSN)
• Criminal background checks
• Drug screens
• Immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus)
• Annual TB testing
• Healthcare training

Position must meet and continue to meet all required vendor credentialing for full access to client sites.

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the…