Hardware Installation Engineer - N​/NE - Field

What You Will Do

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects. Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking installs and upgrades. This includes support of a wide range of company products according to technical documentation and company guidelines to ensure customers’ equipment operates properly.
• Demonstrate to customers equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

• High School Diploma or equivalent and 2-4 years related experience or associates or bachelor’s degree in related program preferred.
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF energy producing devices and electronic cooling systems.
• Proficient in the use of test equipment used for verification and calibration of electronic equipment.
• Close to airport.
• Basic networking skills in order to integrate the machine onto the customer server.
• Knowledge of and professional technical experience with PC based systems.
• Customer focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

• Experience with RF energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.
• Reside within 1 hour of a major airport in the U.S. zone location.

Ability to travel for 10 days and then have 4 days off throughout the year. Overtime and shift differential provided.

Company vehicle provided - can be used for personal use. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state or local law).

Salary: $50,210 - $70,000 plus overtime,…