Retail Assistant

Time:
Part Time Regular (up to 30 hrs/week), weekend availability required

Compensation:
Training wage of $14/hr plus tips for first 90 days followed by regular wage of $15/hr plus tips

The primary responsibility of a Retail Assistant (aka Shopkeeper) is to fulfill orders at an extraordinary level of service, ensuring every customer interaction feels special and memorable for our guests. The Shopkeepers of each Bon Bon Bon location are expected to perform and be assessed upon the following: demonstration of our core values (51%) and job responsibilities (49%).

• Deliver exceptional, informed, personal customer service to every guest of and within our organization to create customers for life.
• Maintain inventory and organization of all items within the shop:
  Bons, Novelties, Swag, packaging materials, etc.
• Maintain knowledge of all current products, accurately answer any questions regarding the products, and use existing systems/resources to problem solve before reaching out for additional support.
• Be eager to continue learning about Bon Bon Bon products and experiences, sharing ideas through the proper platforms.
• Answer shop phone calls and accurately communicate information with customers in a way that aligns with company standards, redirecting to other team members as needed by sharing clear messages.
• Accurately, honestly, and effectively use reporting tools and Point of Sale system.
• Perform all assigned daily, weekly, and monthly tasks at a high level.
• Minimize waste of Bons and packaging.
• Maintain and work with the rest of the Bon Bon Bon team to continually improve product quality standards and quality control.
• Use existing tools/systems plus best judgment to resolve customer dissatisfaction as needed to change a negative customer experience into a positively memorable one.
• Assist other departments company-wide as needed to ensure the overall success of the company.

• Required:
  
  1+ years of customer service experience
• Required:
  
  Ability to work directly with the public, providing excellent customer service at all times, including handling/remedying any concerns of the customer
• Required:
  
  Strong organizational and effective communication skills
• Required:
  
  Ability to work effectively, efficiently, and independently
• Required:
  
  Must be able to lift and carry items up to 50 pounds
• Required:
  
  Ability to ascend and descend stairs
• Preferred:
  Basic understanding of chocolate
• Preferred:
  Basic understanding of food safety
• Reading Comprehension
  - Must be able to understand written sentences and paragraphs in work related documents.
• Critical Thinking
  - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Service Orientation
  - Actively looking for ways to help people.
• Judgment
  - Able to show a proven track record for making good judgment calls in times of high pressure.
• Strong ability to develop and maintain relationships.

• Retail sales
• Timeliness/Punctuality
• Spend elongated times standing
• Spend time reaching, bending, or twisting the body
• Spend time using your hands to package goods using various equipment
• Spend time making repetitive motions
• Lifting and moving objects up to 50lbs

• Work can be physically demanding at times, including cleaning, stocking, organizing, and shifting of materials around the shop
• Utilize cleaning chemicals and supplies to clean, sanitize and organize the shop on a daily basis
• Climate controlled environment that is cool and dry

Bon Bon Bon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.