Part-Time Patron Services Assistant

# Part-Time Patron Services Assistant University of Michigan Ann Arbor, MIPart-Time Aug 01, 2026

Education##

Job Description ##

How to Apply

You must apply through the U-M Jobs website (umjobs.org). In order to be considered, your application package must include a resume and cover letter, not to exceed one page, describing how this position fits with and advances your career goals.## Who We Are Now in its 148th season, UMS continues to showcase traditional performing arts alongside contemporary artists and is admired across the country for its boundary-pushing roster of artists and its curious and supportive audiences.
Housed on the campus of the University of Michigan in Ann Arbor, UMS is one of the oldest performing arts presenters in the country, committed to connecting audiences with performing artists from around the world in uncommon and engaging experiences. With a program steeped in music, dance, and theater, UMS contributes to a vibrant cultural community by presenting approximately 60-75 performances and over 100 free educational activities each season.

UMS also commissions new work, sponsors artist residencies, and organizes collaborative projects with local, national, and international partners.
UMS was selected as one of the 2014 recipients of the National Medal of Arts, the nation's highest public artistic honor, awarded annually by the president of the United States at the White House to those who have "demonstrated a lifetime of creative excellence," according to the National Endowment for the Arts, which oversees the selection process. For more information on UMS visit:(Use the "Apply for this Job" box below)..

We are committed to the development of staff who thrive and contribute to a positive and inclusive environment.## Responsibilities **(50%) Patron Services Support
*** Provide excellent customer service by phone, email, and in-person
* Accurately process ticket orders by phone and in person, including cash, check, and credit card handling
* Assist in the supervision of student staff. Work with the UMS Patron Services full-time staff to train, coach, and support a productive work environment
* Work with students and full-time staff to troubleshoot and solve complex customer issues
* Assist full-time staff with special projects related to ticket sales preparation, office organization, data management, group sales, and scheduling for UMS, SMTD and A2SF.
* Perform closing duties such as locking offices and venues and reconciling receipts of cash, checks, and credit cards
* Serve as Manager-On-Duty at times when UMS Patron Services' full-time staff are unavailable**(10%) Front of House Support
*** Serve as the primary UMS front-of-house representative at designated performances, demonstrating excellent customer service regarding critical issues such as ticketing problems, late seating, crowd control, and general public relations
* When serving as the primary front-of-house representative at UMS performances, supervise the volunteer usher corps on duty as well as head ushers and student staff. The number of direct reports per event can vary from 10 people to over 100 people
* When assigned to a performance, work with Front of House Manager and UMS staff to ensure performance venues are appropriately staffed, relevant Front-of-House policies are enforced, and communication with backstage staff and venue management staff is effective and efficient
* With guidance of Front-of-House Manager, generate event reports for assigned performances and coordinate placement and set-up of signage at UMS events to ensure uniformity and maximum brand exposure, facilitating the creation and/or delivery of such signs as needed
* Serve as a secondary contact for a 200-person volunteer usher corps, assist with orientation sessions and facilitate communication between UMS production staff, venue staff, and ushers**(30%) Ticket Office Support
*** Ensure timely set-up and take down of temporary night-of ticket offices at various venues on and off U-M's campus
* Serve as the primary UMS, SMTD or A2SF ticket sales representative at designated performances, demonstrating excellent customer service and successful oversight of student staff,…