Financial Aid Coordinator Loans

Overview

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Office of Financial Aid is seeking a dynamic and highly skilled candidate with expertise administering financial aid in complex, unique and mitigating student situations. The Senior Financial Aid Administrator for Loans evaluates student aid application compliance, utilizes autonomous professional judgment, determines eligibility for various financial aid programs, and is responsible for data integrity and record maintenance. Financial Aid Administrators within the Office of Financial Aid have different areas of emphasis.

Reporting to the Assistant Director for Loan Programs, this role will require specialization in application processing, packaging, and student loan program administration. The candidate is expected to demonstrate qualitative and quantitative proficiency, intellectual curiosity, attention to detail, and critical thinking skills. Competent administration of the aid process in a highly complex and regulated environment will be essential. Strong communication, listening, and interpersonal skills are also essential in providing quality customer service to students, families and campus partners.

• Assess eligibility for financial aid programs administered by the Office of Financial Aid with an emphasis on professional student financial aid and student loan programs. Authorize aid for which the student is eligible, ensuring compliance with all applicable policies, procedures, rules, and laws.
• Autonomously exercise professional judgement to resolve complex, unusual, and mitigating eligibility circumstances, and amend aid offers appropriately.
• Maintain knowledge of and interpret Federal Title IV regulation and guidance, state program directives, institutional awarding policies, needs analysis methodologies, federal and state tax law, and office policies and procedures.
• Counsel and advise students and family (individually and in groups) on financial aid programs, policies and procedures. Assist students in making responsible financial decisions. Liaison with and refer students to other UM offices and outside agencies as appropriate.
• Develop and manage assigned financial aid programs, ensuring compliance with institutional, state, and federal policies, including awarding, policy and procedure documentation, process innovation, and staff updates/training as needed.
• Liaison with assigned university offices at the University of Michigan Medical School as a subject-area expert on professional student aid eligibility and student loan programs.
• Retain and update complete working knowledge of aid management software. Advise on software concerns.
• Represent the Office of Financial Aid at professional conferences and workshops internal and external to the University of Michigan as a subject-area expert.
• Assist in other areas as assigned by the Executive, Associate, or Assistant Directors.
• This position may require travel to events and workshops. Any required travel will be subject to U-M restrictions, reimbursement policies, and public health guidelines.

• Bachelor's degree or an equivalent combination of education, certification and experience.
• 2+ years of progressively responsible experience in financial aid in a post-secondary, accredited institution.
• Ability to make independent decisions, appropriately utilize professional judgment, and to interpret federal/state/institutional regulations/policies/procedures a must.
• Ability to manage multiple projects, stay on task, and the ability to prioritize required work to meet deadlines.
• High level of communication skills, both verbal and written

• Experience working with Oracle/People Soft SIS and/or ELM Resources.
• Experience administering federal student loans.

Benefits at the University of Michigan:

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan is an equal employment opportunity employer.