Foundational Team Member

Foundational Team Member – Job Description

Position Title:

Foundational Team Member
Department: START

Reports to:

START Team Manager
Pay Grade: $15.00 per hour
Status:
Regular, Full Time or Part Time
FLSA Status:
Non-Exempt

As we strive to continue to put Gold Star Mortgage Financial Group (‘Gold Star’) in the best position to grow organically, Gold Star is looking for motivated individual(s) with big goals and lots of ambition to fill the shoes of a Foundational Team Member. We are offering a 2.5 month rotational program that exposes participants to numerous teams within the mortgage loan and support process — from Sales, Underwriting, Operations, IT, Marketing, and more.

For the first few months of employment, our Foundational Team Member(s) time spent will solely revolve around gaining knowledge in every department to obtain a base knowledge about how we operate, while working very closely with our START Team members. The goal here is that all new team members have the opportunity to meet and actively engage with other Corporate team members and managers in all departments to obtain a clear understanding of what goes on in each department and how it fits into the entire mortgage process.

This will be inclusive from start to finish. You learn which role or roles inspire you the most and how each one plays a vital role in our company’s success.

• Spending valuable time learning each business unit’s daily functions and what the department entails
• Participating in hands‑on experience in each team and shadowing team members in the roles while discovering and proposing potential process improvements with your knowledge of your rotations and previous experience
• Learning the entire mortgage process from the moment a loan is submitted to the end of the loan process
• Understanding which departments need to work hand and hand to ensure efficiency; how they work and they communicate together
• You’ll learn what and how systems and platforms are used to their full capacity
• Discover how each department connects to the next piece in the process
• Building long‑lasting relationships with all team members and leadership within the company
• Complete other duties as assigned

• Adopt mentoring and feedback for continuous improvement
• Ability to take initiative, ask questions, and utilize your findings for potential process improvements
• Learn from a variety of team managers, mentors, leaders, and coaches that are focused on your career development
• Exhibit strong analytical skills and attention to detail in order to adhere to policies, procedures and guidelines
• Creative problem‑solving skills
• Exceptional communication skills
• Self‑motivated with a strong work ethic
• Comfortable in a fast‑paced environment
• Strong ability to multi‑task and shift gears at any time
• Positive attitude, hardworking, resilient, and willing to learn

• 1+ years of experience in an office setting
• Bachelor's degree

The work environment is characteristic of an office setting. Must be able to execute complex tasks on time‑sensitive transactions, and be able to work flexible hours including evenings and weekends. The individual in this position may engage in field work, and as such moderately frequent travel may be common.