Servicing Manager

Job Description

We are seeking a Loan Servicing Manager to join a financial institute in Ann Arbor, Michigan. The person will be responsible for managing the functioning of the loan servicing process, creating improvements, verifying reports, and other duties as assigned. The ideal candidate will have 3+ years of experience, GNMA, FNMA, FHLMC knowledge, and Encompass knowledge. Apply now for consideration!

PRIMARY POSITION-SPECIFIC RESPONSIBILITIES

• Manage day-to-day functioning of the loan servicing and improve processes when necessary;
• Use company data to better control operating costs and implement updated procedures/policies in order to reach quality targets and service expectations;
• Apply extensive knowledge of operations management to improve profitability;
• Over‑site of sub‑servicer to ensure compliance with servicing agreements;
• Transfer loan data and verify reports for completeness and accuracy;
• Collaborate with team members to resolve delinquent loans;
• Form and manage a network of external vendors while building relationships;
• Monitor servicer cash flow, reporting, and credit risk mitigation;
• Provide escrow servicing, escrow analysis, and escrow disclosure statements;
• Assist with account reconciliation as needed;
• Prepare and post borrower payment deposits;
• Complete daily/weekly/monthly reporting requirements;
• Monitor work volumes and forecast for future needs;
• Handle servicing related audits and develop state/federal filing requirements deemed necessary by compliance;
• Stay up‑to‑date with compliance regulations;
• Complete other duties as assigned.

PREFERRED EDUCATION AND ESSENTIAL SKILLS/EXPERIENCE

• 3-5 years loan servicing experience;
• Must be familiar with GNMA, FNMA, FHLMC;
• Understanding of loan servicing requirements for investors;
• High level of customer service;
• Bachelor’s degree or equivalent combination of education and industry experience;
• Demonstrate leadership with the ability to resolve problems and exercise sound decisions;
• Comfortable multi‑tasking in a rapidly changing environment;
• Experience with Encompass is preferred;
• Keen attention to detail.