Travel and Expense Audit Associate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan Shared Services Center (U‑M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transactions.

Reporting to the Travel & Expense Audit Supervisor, you will be responsible for auditing travel and expense transactions and reimbursement vouchers received by the SSC. This entry‑level audit position ensures compliance with the University's travel and expense policies.

Work Location:
Because occasional on‑site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high‑speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.

Please note:
Visa sponsorship is not available for this position.

• Audit travel and expense reports and reimbursement vouchers for inconsistencies and adherence to U‑M policies
• Interpret U‑M policies and use judgment to aid in decision‑making
• Work with the Tax Office to identify and process expenses with taxable implications
• Work in multiple systems for travel and expense reimbursements
• Communicate with customers about the status of and correction of their expense reports by phone and email
• Utilize a ticket management system to manage the team queue of expense report approval requests
• Provide timely service to all customers
• Offer suggestions for process and service improvement
• Maintain high‑quality, detailed, and accurate work
• Other duties as assigned

• High School diploma or equivalent
• 1+ years of experience with business software solutions
• 1+ years of experience providing customer service
• Intermediate level proficiency with data entry and computer skills

The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

• Seven paid holidays and four paid seasonal days; a retirement plan that provides two‑for‑one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long‑term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.