Clinical Authorization Specialist - Tech Radiology

Position Description

Responsible for reviewing, submitting, monitoring and responding to issues regarding medical necessity prior authorizations for high tech radiology services, procedures and/or DME (Durable Medical Equipment) for IHA patients in multiple offices. Reviews patient medical history to identify supporting documentation in the patient chart relevant to the service or procedure; contacts insurance companies and obtains authorization.

• Responsible for reviewing, submitting, monitoring and responding to issues regarding prior authorizations for high tech radiology services, procedures, and/or DME.
• Professionally communicates (oral or written) with the ordering provider for next steps, practice support staff and representatives of insurance companies.
• Reviews patient medical history, labs, pathology, imaging reports, ED records, consultations, etc. to identify supporting documentation in the patient chart relevant to the testing being ordered.
• Performs data collection and data review assignments as required.
• Contacts insurance companies or appropriate third party and obtains authorizations.
• Updates information in patient medical record (EMR) with approval or denial information; follows up with ordering physician as to status and/or issues with prior authorizations.
• Monitors in-basket, email and fax server if applicable. Follows up on correspondence timely and accurately.
• Obtains urgent authorizations same day, next day.
• Verifies correct procedural codes, diagnostic codes and insurance verification.
• Monitors authorizations or denials and follows up, as necessary.
• Contacts insurance companies or appropriate third party and obtains authorizations.
• May act as a mentor to other team members.
• May assist with ongoing training of new and existing staff.
• Supports other offices, attends required meetings and training, and participates in committees as requested.
• Performs other duties and participates in special projects, as assigned.

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
• Must be able to work effectively as a member of the Call Center team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
• Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
• Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

Education: Undergraduate degree or Associate’s degree in healthcare or graduate of an accredited LPN, PTA, Radiology Technician or Technologist, Respiratory Therapy, Ultrasound or Medical Assistant program.

• Valid, unrestricted LPN license in the State of Michigan;
• Valid, unrestricted Physical Therapy Assistant license in the State of Michigan;
• Valid, unrestricted Respiratory Therapist license in the State of Michigan;
• Radiology Technician or Technologist Certification;
• Ultrasound Technician Certification; or
• Certification as a Medical Assistant through one of the following…