Patient Services Associate

Patient Services Associate

Join Michigan Medicine as a Patient Services Associate. You will check in patients, schedule appointments, verify information, process charges, and support clinical staff.

$43,056.00/yr – $62,462.00/yr

• Accurately schedule patient appointments using Cadence and manage pre‑arrival functions to ensure clinic visits are prepared.
• Serve as a resource for physicians, staff, and patients for insurance authorizations and managed‑care issues.
• Assist patients with payment questions, collect copays and past‑due balances at check‑out.
• Reconcile clinic cash collections and credit card transactions daily following clinic standards.
• Ensure completeness of visit information, including diagnosis and procedure codes for billing.
• Support nursing and medical assistant staff to create efficient patient flow.
• Perform additional duties as assigned.

• High School Diploma or GED.
• Basic knowledge of medical terminology.
• Experience in a large, complex health‑care setting preferred.
• Familiarity with UMHS electronic medical record systems preferred.
• 2–3 years of experience.
• Exceptional interpersonal, communication, and team‑work skills.

• Knowledge of University policies and procedures.
• Experience with UMHS EMR and related software.
• Strong written and verbal communication.
• Active listening and information‑technology proficiency.

Sitting, standing, walking, lifting less than 51 lbs.

• Medical, dental, and vision coverage effective first day.
• 2:1 match on retirement savings.

Position may be hybrid or mobile; union affiliation with SEIU. Michigan Medicine conducts background screening and pre‑employment drug testing. EEO statement:
The University of Michigan is an equal employment opportunity employer.

Entry level

Full‑time

Health Care Provider

Ann Arbor, MI