Training Specialist Coordinator

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Seeking a motivated, adaptable, and organized individual with effective communication skills and an enthusiasm for professional growth and lifelong learning. Responsible for developing the knowledge and skills of team members in the Pre-Service Division, helping them reach their potential and contribute to retaining a quality workforce. Facilitate training initiatives in various means, including new hire and on-the-job training, that aligns with current and future business objectives and desired customer outcomes.

Work collaboratively with others to identify training opportunities. Assist with the creation and maintenance of process documentation including workflows, training materials, and other resources. Coordinates daily work, solves basic operational issues and is a "go to" person and subject matter expert (SME). Assist with planning and implementation of new and enhanced technologies, business processes, performance and quality standards of the department.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.

In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

* Excellent medical, dental and vision coverage effective on your very first day

* 2:1 Match on retirement savings

Responsibilities
* * Master the assigned applications and workflows relevant to the training areas assigned.

* Successfully complete Michigan Medicine Learning Liaison credentialing program.

* Train and support learners on assigned applications and unit workflows related to their role in a variety of settings.

* Facilitate and conduct unit-specific training initiatives including new hire, refresher, and ad hoc training needs.

* During and following new hire unit training, perform periodic account review for quality assurance up to the first 90 days of employment and review findings with new hire.

* Serves as a trainer and mentor for learning liaisons.

* Coaches and mentors learning liaisons and staff on standardized workflow processes.

* Oversee and assist with creating and updating training materials and other resources.

* Coordinate training and educational programs with leadership team.

* Identify issues or concerns with insurance, authorization, work queues, or unit operations; apply critical thinking skills to resolve issues, and/or escalate to the supervisor or manager.

* Identify, assess and develop training needs within operational scope utilizing Quality Assurance data and trends..

* Participate in user acceptance testing initiatives as Subject Matter Expert (SME).

* Support end users during MiChart go-lives, upgrades, labs, personalization sessions, advanced and efficiency training initiatives.

* Create and administer skills assessments.

* Recognize process and system problems and take the appropriate steps to investigate and resolve them within the scope of the learning liaison role. Escalate issues to the appropriate person when necessary.

* Utilize Lean principles to add value to processes and reduce waste.

* Attend, participate, and present in operational huddles, meetings, and one-on-one discussions.

* Assist in the development and implementation of new or updated policies and procedures.

* Collaborate closely with Revenue Cycle Learning and Performance Improvement to evaluate and align training content and materials.

* Coordinate requests for time off based on workplace operational needs and staffing requirements; create and maintain schedules and training timelines.

* Represent department with other Revenue Cycle units, other Michigan Medicine departments, and external customers on an 'as needed' basis.

* Meet all Michigan Medicine annual competencies and maintain the highest level of customer service, confidentiality, data integrity, and compliance.

* Other…