Patient Services Intermediate

How to Apply

A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff.

This is a clerical float position for the Operating/Recovery Rooms Department. The candidate will learn all clerical areas (Surgery Reception/Check‑In, Pre‑Op, PACU, OR Front Desk at Pavilion, CVC and UH) to provide absentee coverage and other coverage as needed. This coverage may be planned, but last‑minute changes also frequently occur. Applicants must be flexible in terms of schedule with regards to days/nights/weekends/etc.

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Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U‑M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.

In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good.

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

• Warmly meet and greet all patients and families, demonstrating service excellence in these important interactions on the patients’ day of surgery
• Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
• Provide coverage for breaks, lunches and spikes in workflow or vacations/call‑ins depending on the day
• Must be flexible in terms of schedule with regards to days/nights/weekends/etc. coverage
• Communicate their daily schedule with the team and be cognizant of the daily flow at each hospital so they know where they may be needed
• Provide way finding, resources (security, social work, maps), and comfort to family members and other guests
• Escort patients/family members to Pre‑Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate
• Act as patient and family advocate, contacting clinicians and others as appropriate to improve the experience
• Use MiChart, and the Family Trackers to confirm that patients flow through the system in a timely well‑documented manner
• Provide clerical support when needed; participate in other duties or projects as assigned
• Actively participate in team huddles and continuous process improvement
• Communicate, troubleshoot, and escalate concerns and issues
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others
• Assist management in training new team members (including providing timely feedback) and maintain accurate, up‑to‑date…