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Experienced Call Center Representative
Job in
Ann Arbor, Washtenaw County, Michigan, 48108, USA
Listed on 2026-03-04
Listing for:
FasTemps Employment
Full Time
position Listed on 2026-03-04
Job specializations:
-
Healthcare
Healthcare Administration
Job Description & How to Apply Below
- Required to have knowledge and adhere to University and Departmental policies and procedures
- Maintain security of all databases and confidential personnel and patient information
- High School diploma or equivalent
- 2+ years of customer service experience
- Must have demonstrated good communication skills, both written and verbal
- Must be able to use computer system for scheduling of appointments
- Excellent attendance record
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
- Ability to work independently in an ever-changing and potentially stressful environment
- Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
- Strong organizational skills
- 1-2 years of call center experience
- Working knowledge of Mi Chart
- Familiarity with medical terminology
- Experience in a health care environment
- Monday-Friday, Day Shift, Unspecified hours
- Responsible customer relationship position providing communication services in a call/customer contact center environment; meeting the highest standards of customer service in the Department of Radiology
- Facilitates communications between patients, the public, payers, referring physicians and other health care providers seeking access to Michigan Medicine clinical and/or administrative personnel or services
- Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals
- Coordinate the scheduling of patient and physician appointments and referrals
- Communicate/collaborate with internal and external customers to ensure an integrated approach to service
- Utilize superior telephone technique, customer service etiquette, and customer recovery skills to meet the individual needs of UMHS customers
- Proactively serve as a liaison between customers and internal UMHS personnel to ensure adequate response and customer/patient satisfaction
- Cover 7 service areas in the Call Center/Contact Center
- Conduct a screening process to evaluate site specific criteria and assess medical preparatory instructions
- Collects accurate and complete data for documentation of all customer interactions
- Maintain up to date and detailed scheduling requirements for all divisions of Radiology supported by the Call Center
- Meets or exceeds performance quality standards established through Quality Monitoring Programs
- Perform all other office duties related to the scheduling process
- Utilize paging system to contact appropriate staff as required
- Demonstrate ability to complete multiple tasks independently
- Identify and track reoccurring operational problems and participate in resolution
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